9
/15/2018  
Telegram Web  
Hmmm.. may be.  
But Binance was the only one that actually executed while  
the others did not. These are Trailing Stop Buy orders, so  
they should have executed when the BTC price started to  
climb.  
Ashish Ranjan Singh admin  
10:19:06 AM  
So when backend code had placed order on binance, it must  
refused to take order because of maintainance/api key.  
   
edited 10:21:01 AM  
Hmmm.. may be. But Binance was the only one that ac…  
I'll talk with my team and will audit your last few orders to  
know what happen exactly.  
   
10:21:12 AM  
Ashish Ranjan Singh  
So when backend code had placed order on binance, it must …  
Actually, these orders should happened days ago. When  
Coinbase announced that their custody services were ready and  
the BTC price rose. The orders didn't happen with the recent  
SYS hack.  
Ashish Ranjan Singh  
10:21:45 AM  
10:22:27 AM  
I'll talk with my team and will audit your last few orders to k…  
Ok. Sounds good. Let me know if you need the e-mails  
received.  
Ashish Ranjan Singh admin  
   
Ok. Sounds good. Let me know if you need the e-mails recei…  
I'll ask you in case email require.  
   
edited 10:22:29 AM  
I'm setting new Trailing Stop Buy orders on 3 exchanges  
Ashish Ranjan Singh  
10:22:35 AM  
I'll ask you in case email require.  
Ashish Ranjan Singh admin  
10:24:18 AM  
10:24:30 AM  
Thanks for reporting issue. This help us to evolve into more  
stable and better website.  
   
Ashish Ranjan Singh  
https://web.telegram.org/#/im?p=@growlonix  
31/132  
9
/15/2018  
Telegram Web  
Thanks for reporting issue. This help us to evolve into more …  
Thank you and your team for everything you do.  
10:24:51 AM  
10:25:17 AM  
It's July... looking forward to your marketing campaign.  
Ashish Ranjan Singh admin  
10:26:45 AM  
Once we'll done with OCO order integration and payment  
gateway then we are good for marketing.  
I guess it should take 2-3 weeks  
   
10:27:20 AM  
Ashish Ranjan Singh  
Once we'll done with OCO order integration and payment gat…  
Ashish Ranjan Singh admin  
10:27:22 AM  
10:27:32 AM  
10:27:47 AM  
10:29:08 AM  
Also we are planning to enhance UI.  
   
Very exciting!  
Ashish Ranjan Singh admin  
Your suggestions are welcome.  
In case you feel if there should some more order type or some  
order type need enhancement. Please let us know.  
   
edited 10:29:47 AM  
Ashish Ranjan Singh  
Your suggestions are welcome.  
Definitely need to provide registration options so that users  
don't need to log in via Google or Facebook. I know a lot  
of people who will not use this platform because of that.  
Ashish Ranjan Singh  
10:30:08 AM  
In case you feel if there should some more order type or so…  
Will do.  
https://web.telegram.org/#/im?p=@growlonix  
32/132  
9
/15/2018  
Telegram Web  
Ashish Ranjan Singh admin  
   
10:30:13 AM  
10:30:22 AM  
10:07:14 PM  
Definitely need to provide registration options so that users …  
That's work in progress  
   
Ashish Ranjan Singh  
That's work in progress  
Great!  
Juan F Teppa  
Hey guys I tested 3commas and I think you guys could take  
some features from them to improve some points in the UX or UI  
like for example when creating a order with trailing it would be  
awesome if we could see the trailing % number in the order, a  
line that shows the current price, the trailing price so we can see  
how both prices are moving like in real time and also the profit  
%
and or profit value in the same line like the price we bought  
at, the trailing price to sell (that moves) the current price (it  
moves as well) that would be really awesome right now if I set a  
trailing order I have no idea of the % of the trailing I set in the  
order  
Ashish Ranjan Singh admin  
10:12:41 PM  
12:18:18 AM  
Nice suggestion and I noted it in my todo list  
Friday, July 6, 2018  
Juan F Teppa  
I’m going to send a picture so you can see what I am talking  
about  
Ashish Ranjan Singh admin  
12:28:56 AM  
5:26:06 AM  
5:26:43 AM  
That would be helpful  
Juan F Teppa  
Yeah  
I just have to make an order and it needs to go be executed  
otherwise is not going to show the line that I was talking about  
Maybe there is an image in google let me check  
5:26:51 AM  
8:02:01 AM  
   
Juan F Teppa  
Hey guys I tested 3commas and I think you guys could take s…  
This is a great recommendation, Juan.  
Juan F Teppa  
8:24:58 AM  
https://pbs.twimg.com/media/DSop42CWkAETNYI.jpg  
(
https://pbs.twimg.com/media/DSop42CWkAETNYI.jpg)  
https://pbs.twimg.com/media/DSop42CWkAETNYI.jpg  
(
https://web.telegram.org/#/im?p=@growlonix  
33/132  
9
/15/2018  
Telegram Web  
8
:24:58 AM  
Something like that line at the bottom  
8:25:17 AM  
8:25:59 AM  
That shows the price you bought the current price the trailing  
price that moves maybe the profit too  
Something to let you know how the order is doing when you  
select trailing and all the info or the order like the % of the  
trailing etc  
8:26:49 AM  
Saturday, July 7, 2018  
   
edited 3:54:51 AM  
Ashish Ranjan Singh  
Thanks for reporting issue. This help us to evolve into m…  
Hi Ashish, once again I received e-mail notification that  
USDT/BTC Trailing Stop Buy had executed on 2 exchanges  
(
Bittrex and HitBTC) and when I checked to confirm, both  
did not actually go through.  
   
4:32:33 AM  
   
Hi Ashish, once again I received e-mail notification that USDT…  
I also just received this message when attempting to place a  
Market Buy order on Binance module: "Way too many requests;  
IP banned until 1530920398102. Please use the websocket for  
live updates to avoid bans."  
   
AwesomeAdmin and @punchef, I've submitted a trouble ticket  
for both of the technical challenges I've identfiied above.  
6:43:43 AM  
8:19:33 AM  
@
   
   
AwesomeAdmin and @punchef, I've submitted a trouble tick…  
@
Gents, anyway to expedite these?  
Juan F Teppa  
8:31:45 AM  
Not working?  
https://web.telegram.org/#/im?p=@growlonix  
34/132  
9
/15/2018  
Telegram Web  
   
8:33:17 AM  
Juan F Teppa  
Not working?  
It's not consistent with Trailing Stop Buys and right now my  
Binance panel is not working.  
Julien Weymouth joined the group  
Julien Weymouth  
8:36:41 AM  
Hi team. My wallet balances are not reflective from my binance  
account.  
8:37:17 AM  
8:43:20 AM  
8:45:46 AM  
I double checked and did confirm my api key is still set.  
Hi guys.  
It popped up now. After leaving the window open for 5 mins.  
Odd!  
   
Julien Weymouth  
Hi guys. It popped up now. After leaving the window open for…  
Mine as well.  
Ashish Ranjan Singh admin  
9:42:58 AM  
9:50:40 AM  
I looked at the logs, looks like binance has made strict policy to  
fetch market data. I'll try to fix issue asap.  
   
https://twitter.com/growlonix/status/1015450276482945025?  
s=21  
(
https://twitter.com/growlonix/status/1015450276482945025?  
s=21)  
Twitter  
TrailingCrypto  
https://twitter.com/growlonix/status/1015450276  
(
s=21)  
Because of recent change in @binance  
(
https://twitter.com/binance) policy, there are some glitches on  
Growlonix's Binance section. Our rescue team is working on  
it and soon give a patch to fix the issue.  
https://web.telegram.org/#/im?p=@growlonix  
35/132  
9
/15/2018  
Telegram Web  
9
:50:42 AM  
   
10:33:10 AM  
@
punchef, the "Submit" button for 2FA to access the platform  
seems to not be functioning.  
I can't log in  
10:33:26 AM  
10:33:44 AM  
Ashish Ranjan Singh admin  
please sync your time. And try again  
see if it helps  
10:33:52 AM  
10:33:59 AM  
else I'll disable it for you  
   
10:34:02 AM  
Ashish Ranjan Singh  
please sync your time. And try again  
Sync my time?  
Ashish Ranjan Singh admin  
edited 10:34:48 AM  
10:35:52 AM  
Yes, google authenticator/authy like app are time based.  
They genrate OTP using device time.  
   
Ashish Ranjan Singh  
Yes, google authenticator/authy like app are time based. The…  
There's no issue with the time, the "Submit" button is not  
clickable for some reason.  
Ashish Ranjan Singh admin  
10:36:03 AM  
let me check  
@
YANGERMANAGEMENT now you try.  
10:39:28 AM  
10:39:42 AM  
I have fixed binance issue.  
   
Ashish Ranjan Singh  
YANGERMANAGEMENT now you try.  
10:40:30 AM  
@
Perfect. I'm in.  
Gotta love the support.  
Ashish Ranjan Singh  
10:40:53 AM  
I have fixed binance issue.  
https://web.telegram.org/#/im?p=@growlonix  
36/132  
9
/15/2018  
Telegram Web  
Ok, great.  
How about the Trailing Stop Buys?  
Ashish Ranjan Singh admin  
10:40:54 AM  
10:41:02 AM  
Have you able to log in?  
   
Ashish Ranjan Singh  
Have you able to log in?  
Yes. I'm in now.  
Ashish Ranjan Singh admin  
10:41:16 AM  
10:42:04 AM  
Binance issue is fixed now.  
   
Ashish Ranjan Singh  
Binance issue is fixed now.  
Ok, great.  
What about the Trailing Stop Buy e-mail notifications that were  
received, but the orders did not actually execute?  
Ashish Ranjan Singh admin  
edited 10:43:30 AM  
What we do,  
we mail first that your order is going to be executed.  
Because of issue on Binance, order execution has failed.  
10:44:01 AM  
10:44:04 AM  
   
Ashish Ranjan Singh  
What we do, we mail first that your order is going to be exec…  
But the orders that I'm referring to were for Bittrex and HitBTC.  
Is it related?  
Ashish Ranjan Singh admin  
10:44:15 AM  
10:44:26 AM  
ok let me check that  
   
Ashish Ranjan Singh  
ok let me check that  
Admin admin  
10:45:03 AM  
   
https://web.telegram.org/#/im?p=@growlonix  
37/132  
9
/15/2018  
Telegram Web  
Ok, great. What about the Trailing Stop Buy e-mail notificati…  
At that time our IP was banned on binance because of stricter  
binance policy. So order didn't execute.  
Currently we increased poll interval for price changes to 15 secs.  
We are working on a better and permanent solution to this.  
   
10:45:43 AM  
Admin  
At that time our IP was banned on binance because of strict…  
Ok, great.  
But did that affect orders for Bittrex and HitBTC? That is where  
the Trailing Stop Buy orders failed.  
Admin admin  
10:46:19 AM  
10:46:25 AM  
It shouldn't.  
We are investigating it...  
   
Admin  
It shouldn't. We are investigating it...  
Julien Weymouth  
11:54:33 AM  
Hi team,  
Is the display chart malfunctioning as well?  
No matter what Coin / pair i select.  
The chart always shows APPLE inc / BATD  
BATS""  
11:54:37 AM  
11:54:56 AM  
Ashish Ranjan Singh admin  
ok  
let me check  
11:54:59 AM  
11:55:16 AM  
Julien Weymouth  
https://web.telegram.org/#/im?p=@growlonix  
38/132  
9
/15/2018  
Telegram Web  
Ashish Ranjan Singh admin  
11:55:41 AM  
Which exchange ?  
Ohh its Binance, let me check the issue.  
Kyosukesan Are you still facing issue ?  
11:57:06 AM  
11:59:16 AM  
@
For me its working fine.  
Julien Weymouth  
11:59:29 AM  
11:59:57 AM  
Ill refresh  
Ashish Ranjan Singh admin  
Sometime it may possible tradeview charts are lagging for some  
exchange.  
Julien Weymouth  
12:01:04 PM  
Looks ok now. Thanks.  
Will post here if I come across anything in the future.  
Ashish Ranjan Singh admin  
edited 12:01:45 PM  
12:59:01 PM  
That will helpful.  
Thanks for reporting issue.   
Admin admin  
Note: For trailing buy order or stop limit buy order use order  
volume less than 100% of base coin to avoid insufficient balance  
error which may happen due to sudden price fluctuation.  
For sell orders it's ok to use 100% of the balance  
12:59:56 PM  
1:03:31 PM  
   
Admin  
Note: For trailing buy order or stop limit buy order use order v…  
Thanx, guys.  
This totally helps with the issue I ran across earlier. Just need  
the notification to be updated so that it identifies Insufficient  
Funds rather than appear to have executed properly.  
Admin admin  
1:25:58 PM  
That's a good point. However sometimes response received from  
exchange upon order execution may take time as in case of  
bittrex instant sell order. We can make it into two separate  
notification one for order placed and one for order executed with  
response message from exchange.  
We will think on it.  
1:26:06 PM  
1:29:18 PM  
   
https://web.telegram.org/#/im?p=@growlonix  
39/132  
9
/15/2018  
Telegram Web  
Carlos Cram joined the group  
Masa joined the group  
David Miller joined the group  
Db Dz joined the group  
Db Dz  
8:11:48 PM  
8:12:08 PM  
DD  
I still have chart isue, I only see apple inc. no other coin pair  
Ashish Ranjan Singh admin  
let me check  
On which exchange?  
8:12:33 PM  
8:14:17 PM  
Db Dz  
DD  
all exchanges  
Ashish Ranjan Singh admin  
8:14:24 PM  
For me its working.  
Please make sure, you are not using some ad-blocker. Sometime  
it may stop TralingCrypto to load javascript.  
Try on some other browser which doesn't have any ad-  
blocker.  
edited 8:14:55 PM  
Db Dz  
8:17:19 PM  
DD  
disabled adblocker, clear cookie, same apple  
Ashish Ranjan Singh admin  
8:21:50 PM  
@
pegasmali Please login growlonix from mobile device. Make  
sure you are using chrome/mozilla/safari.  
See if it is working.  
8:22:11 PM  
8:22:27 PM  
Db Dz  
DD  
DD  
same problem in firefox and chrome  
Ashish Ranjan Singh admin  
8:22:44 PM  
8:23:03 PM  
have you checked on mobile device ?  
Db Dz  
not yet  
Ashish Ranjan Singh admin  
https://web.telegram.org/#/im?p=@growlonix  
40/132  
9
/15/2018  
Telegram Web  
Please try there too.  
8:23:26 PM  
It will help us to debug issue.  
8:23:35 PM  
8:24:42 PM  
Db Dz  
DD  
DD  
same in phone  
Ashish Ranjan Singh admin  
8:31:11 PM  
8:31:25 PM  
I pinged you directly. Let's chat there.  
Db Dz  
can you add new exchange in growlonix (CoinEX?), is it  
possible?  
Ashish Ranjan Singh admin  
8:32:41 PM  
8:35:10 PM  
8:37:00 PM  
Let me check, if we can integrate CoinEx do this anytime soon.  
Db Dz  
DD  
your application growlonix is great, you doing great job  
Ashish Ranjan Singh admin  
I have added CoinEx in our TODO list.  
Presently we are working on OCO where one can place both  
Take Profit and Stop loss order .  
Also we are testing OKex integration.  
Db Dz  
8:37:44 PM  
8:39:24 PM  
8:39:31 PM  
DD  
thanks  
Ashish Ranjan Singh admin  
@
pegasmali I pinged you privately for the issue related to chart.  
Admin admin  
Db Dz  
your application growlonix is great, you doing great job  
Ashish Ranjan Singh admin  
8:40:27 PM  
Db Dz  
your application growlonix is great, you doing great job  
These appreciation motivates us a lot.  
Ashish Ranjan Singh admin  
11:40:10 PM  
11:40:40 PM  
We have fixed issue where trade page do not load because of  
some ad-blocker. Now growlonix will work with ad-blockers.  
Please let us know if you'll face any issue because of this  
change.  
Sunday, July 8, 2018  
Marcelo Gomes joined the group  
https://web.telegram.org/#/im?p=@growlonix  
41/132  
9
/15/2018  
Telegram Web  
Julien Weymouth  
9:45:08 AM  
Hi guys. Its still doing it.  
9:45:13 AM  
9:53:53 AM  
But at least trades are operating smoothly.  
9
:53:55 AM  
   
11:05:27 AM  
Admin  
Note: For trailing buy order or stop limit buy order use order …  
@
AwesomeAdmin and @punchef, this worked as suggested on  
Bittrex and Huobi. However, it did not execute on HitBTC  
although I received e-mail notification that it did.  
Admin admin  
11:10:57 AM  
11:12:15 AM  
There is an issue of minimum lot_size in case of HitBtc. I will fix  
it soon.  
Ashish Ranjan Singh admin  
Admin  
There is an issue of minimum lot_size in case of HitBtc. I will…  
Yes, this issue is different from bittrex issue. We are actively  
looking to it.  
Admin admin  
11:14:08 AM  
@
Kyosukesan do open this URL as well and let us know if chart  
is opening correctly on both URL's or not  
https://in.tradingview.com/chart/VQyU0WMl/  
(
https://in.tradingview.com/chart/VQyU0WMl/)  
Ashish Ranjan Singh admin  
AwesomeAdmin I'm on personal chat with him.  
11:15:11 AM  
11:15:19 AM  
11:22:47 AM  
@
Admin admin  
ok, cool  
   
Thanx, Gents.  
Paul joined the group  
https://web.telegram.org/#/im?p=@growlonix  
42/132  
9
/15/2018  
Telegram Web  
Paul  
8:00:23 PM  
8:04:22 PM  
PA  
Hey, is it possible to set a trailing take profit order together with a  
stop loss?  
Admin admin  
Yes, you can set. we do not lock funds as it happens on  
exchange.  
However you will have to cancel other order manually when first  
one is executed in case you haven't used 100% of funds in 1st  
order.  
We are working on OCO order in which this cancellation happens  
automatically.  
You can place as many conditional orders as you like  
8:04:50 PM  
8:05:34 PM  
Paul  
PA  
PA  
Alright thanks  
Jc joined the group  
Paul  
8:52:03 PM  
Admin  
You can place as many conditional orders as you like  
It's not possible to countercheck if the order has been placed  
right? Since the exchange doesn't have complex order capabilities  
Ashish Ranjan Singh admin  
8:53:04 PM  
You can always check history.  
8
:53:55 PM  
History snapshot.  
Paul  
8:56:08 PM  
8:57:07 PM  
PA  
Thanks saw it  
Ashish Ranjan Singh admin  
There is a refresh button near top left of the table.  
Press that if you feel table is not updated.  
tenehua joined the group  
Monday, July 9, 2018  
Marcus joined the group  
Paul  
8:23:33 AM  
PA  
Weird, my take profits (trailing) didn't work.  
So I set my trailing stop to 5% after setting a take profit order  
In growlonix it shows that the order was executed in history  
8:23:59 AM  
8:24:18 AM  
https://web.telegram.org/#/im?p=@growlonix  
43/132  
9
/15/2018  
Telegram Web  
Take profit order was executed, trailing top sell was executed,  
then market sell  
8:24:44 AM  
8:24:59 AM  
But under market sell it said 'account has insufficient balance for  
said action  
Why?  
8:25:02 AM  
8:25:08 AM  
And it didn't sell a single coin  
Ashish Ranjan Singh admin  
9:25:54 AM  
Exchange?  
Trinh Anh Tuan joined the group  
Paul  
9:55:06 AM  
PA  
Ashish Ranjan Singh  
Exchange?  
Binance  
It's impossible for my account to have insufficient balance as I  
entered the exact amount of coins I have  
9:55:42 AM  
Ashish Ranjan Singh admin  
10:18:06 AM  
Paul  
It's impossible for my account to have insufficient balance as…  
Let me check logs  
@
AwesomeAdmin please look at @paul_ll 's issue  
10:19:54 AM  
John joined the group  
Admin admin  
11:18:15 AM  
11:19:31 AM  
@
paul_ll your registered email ? Associated with social login  
Paul  
PA  
I'll pm you  
Karla Cardenas joined the group  
Admin admin  
11:47:21 AM  
@
punchef update - Paul had funds in his reserved section of  
wallet because he used it to place another conditional order from  
Binance. Thats why he had 'Insufficient balance' error  
Ashish Ranjan Singh admin  
11:47:39 AM  
11:49:43 AM  
12:14:29 PM  
ok.  
   
The support here is so awesome!  
Paul  
PA  
Yes it is indeed, thanks team!  
https://web.telegram.org/#/im?p=@growlonix  
44/132  
9
/15/2018  
Telegram Web  
   
12:18:39 PM  
GIF  
Baarabos joined the group  
Kenta joined the group  
Ashish Ranjan Singh admin  
12:50:05 PM  
Mr. Q  
joined the group  
David M joined the group  
Giss Giss joined the group  
Tuesday, July 10, 2018  
Paul  
Admin  
punchef update - Paul had funds in his reserved section of …  
Hi, so I got stopped on some trades and there's this message  
executed sell price may be lower'  
9:08:12 AM  
PA  
@
'
Is there anyway to know the exact sell price?  
9:08:23 AM  
9:10:46 AM  
Jc  
go to the exchange and check the trade history  
Paul  
9:11:22 AM  
PA  
Jc  
go to the exchange and check the trade history  
Oh right, silly me  
Admin admin  
9:13:10 AM  
In case of market sell or market buy exact price is not returned  
by exchange API because order matching happens in future and  
https://web.telegram.org/#/im?p=@growlonix  
45/132